Frequently Asked Questions
Orders & Shipping
- Where is my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also check the status of your order by logging into your account on shopsimonmiller.com. - What are your shipping options?
We offer a variety of domestic and international shipping options. The cost and delivery time frame for each option will be displayed at checkout. - Do you ship internationally?
Yes, we ship to many international destinations. Duties and taxes are not included in the order total and are the responsibility of the recipient. - How long will it take to process my order?
Orders are processed within 1-3 business days. You will receive a shipping confirmation email once your order has left our warehouse.
Returns & Exchanges
- What is your return policy?
We offer returns for store credit within 30 days of purchase. Items must be in new, unused, and resalable condition with all original tags attached. - How do I make a return?
To initiate a return, please visit shopsimonmiller.com and start the process through our Returns Portal. You will receive a prepaid shipping label via email. - When will I get my refund?
Once we receive and inspect your return, we will process your store credit within 10 business days. You will receive an email notification once the credit has been issued. - Do you offer exchanges?
We do not offer direct exchanges. To exchange an item, please return the original item for credit and place a new order on our website.
Products & Care
- How should I care for my product?
Care instructions are specific to each material and are listed on the product page. We recommend following these instructions carefully to maintain the quality of your item. - Are your products authentic?
We are the official direct-to-consumer site for Simon Miller. All products sold on shopsimonmiller.com are 100% authentic and designed by our team.
Payment & Discounts
- What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All transactions are secured with SSL encryption. - How can I use a promo code?
You can enter your promo code at checkout in the designated field. Click “Apply” and the discount will be deducted from your order total.
Account & Technical Support
- How do I reset my password?
Click “Forgot your password?” on the login page and enter your email address. You will receive a link to create a new password. - Can I modify my order?
We are unable to modify orders once they have been placed. If you need to change an item, you may return it after receipt and place a new order.
Contact Us
For any other questions, please contact our customer service team through the contact form on shopsimonmiller.com. We are happy to assist you and will respond as soon as possible.