Shipping and Returns
Shipping Information
We offer a range of shipping options to accommodate your needs. Standard shipping typically takes 3-7 business days for delivery after processing, while expedited shipping options are available for faster delivery, usually within 1-3 business days. All orders are processed within 1-3 business days after payment confirmation, excluding weekends and holidays. During peak seasons and promotional events, order processing may require additional time. You will receive a shipping confirmation email with tracking information once your order has been shipped from our distribution center.
Shipping Costs and Calculations
Shipping costs are calculated based on your delivery address, order weight, and the shipping method selected. The exact shipping cost will be displayed during checkout before you complete your purchase. We periodically offer free standard shipping promotions throughout the year, which will be automatically applied at checkout when applicable. For oversized or heavy items, additional shipping charges may apply and will be clearly indicated during the ordering process.
International Shipping
We ship to numerous international destinations. International shipping costs and delivery times vary significantly by country and are calculated automatically during checkout. Customers are responsible for any customs duties, import taxes, or fees imposed by their country, which are not included in the shipping cost or product price. We recommend checking with your local customs office for specific import regulations before placing your order.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s delivery progress. You can also check your order status at any time by logging into your account on our website at shopsimonmiller.com and viewing your order history. Most shipping methods require a signature upon delivery. If you won’t be available, you can authorize leave-at-door delivery through the carrier’s tracking system where available.
Return Policy
We offer returns for store credit within 30 days of the original purchase date. Items must be in new, unused, and resalable condition with all original tags attached and in the original packaging. Final sale items, including clearance merchandise and specially marked products, cannot be returned. To initiate a return, please visit our Returns Portal on shopsimonmiller.com and follow the step-by-step instructions to generate a return authorization and prepaid shipping label.
Return Process and Refunds
Once we receive your returned item at our warehouse, please allow 7-10 business days for processing. After inspection and approval, we will issue store credit to your account. You will receive an email notification once the credit has been issued. Please note that original shipping costs are non-refundable, and return shipping fees may be deducted from your store credit for change of mind returns. For defective or incorrect items, we will cover all return shipping costs.